Steps of Service

Lounge/ Patio

• Greeter sits customer with menus

• Server ‘Flags the Table'

  • Give the customer a carafe of water and water glasses (this lets us know that the server has greeted the table)

• Sever takes ipad or paper pad to the table

  • Ask the customer if they are a member or if they have been here before

  • Take the order

  • Put order into the ipad and send to kitchen

  • Food will take longer so put it in first

• Pour wine and take to customers

  • Describe and talk about the wine

• If they ordered food bring silverware and shareable plates if needed

• Add the flight to their pending order

• Runner will bring food to tables

• 2 Minutes 2 BitesAfter 2 minutes of the food coming out, check to see if everything is alright

• Check up-Pull empty plates/ glasses

  • Do they want any desserts or extra wine

  • Talk about wine club/ events/ or promos going on

• Check out & bring purchased bottles to table

• When the customer is doneTable gets cleared of remaining plates and glasses

• Table gets wiped down & chairs brushed off

Tasting Room Bar

• Greet customer and ask if they would like a tasting or enjoy wine by the glass or bottle

• Let them know they can stand at the bar or take their tasting &/or food to a table

• Ask if they would like to order food

  • NO food in the tasting room! All food must be enjoyed outside or in lounge

• While they are at the bar tasting, talk about the wine/ events/ promos

• If they are taking their tasting and food to a table, check them out

• If they are tasting at the bar check them out with they are done